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Job Title: Customer Excellence Manager
Reports to: Operations Manager
Location: Dublin, Ireland

Company Profile

Superfy delivers sustainable smart resource management solutions through technology, empowering enterprises and connecting cities. Our solutions for a circular economy cover sustainability, waste, recycling, operations, workforce and fleet management.

The Superfy platform tracks and monitors operational impact for organizations to drive efficiency, enhance operational performance, reduce CO2 emissions and meet ESG reporting requirements. The platform integrates seamlessly into existing workflows between employees, customers and service providers.

Superfy is on an exciting mission to change the world, by making a significant difference to how organizations measure and reduce their carbon emissions as well as their operational costs. We are an energetic and driven team, fast moving and focused on building a successful company for a sustainable world.

We are looking for like-minded individuals with the same passion and focus to join our team. At Superfy you will have an opportunity to make a real difference, learn from the best and develop your career.

We offer a competitive salary, benefits package, and opportunities for growth and development within the company.

Learn more about our mission from our CEO and COO in this short video

Job Role

Customer Excellence Manager – Responsible for the logistics & customer excellence for Europe and North America. The role will also require interaction with the wider team to coordinate orders, logistics and to ensure the customer is well supported through the sales process.

This role will also require close collaboration with the senior management.

Responsibilities:

  • Customer order acknowledgement & logistics management
  • Customer site pilot launch project management
  • Customer order deployment & fulfilment
  • Customer order sign off
  • Product lead-time management
  • Point of contact for customer support for Europe & North America
  • ERP system management
  • Support senior management when required

Qualifications/Skills:

  • Bachelor’s degree in Marketing or business related discipline or similar, or at least 5 years of experience in supply chain, order management
  • Strong knowledge of supply chain, operations & logistics on a global level
  • Experience at working and communicating at a company level
  • Experience in project managing deployment of technical solutions at customer sites
  • Strong interpersonal, communication and negotiation skills with the ability to lead and motivate a team
  • Strong analytical and problem-solving skills
  • Thrives under pressure.

This list is not exhaustive. You may / will be required to perform such other duties as appropriate to the post, as may be assigned to you from time to time by a designated person. You will be required to assist with special functions, from time to time.

Familiarity with all / most of the following tools or equivalent:

  • Microsoft – SharePoint, OneDrive, 365, Teams
  • CRM, CMS, Project management – HubSpot, WordPress, Monday.com
  • Online advertising – LinkedIn Marketing Solutions, Google Ads
  • Social media – LinkedIn, Twitter, YouTube, Vimeo, Facebook and Instagram
  • SEO and analytics – Google Analytics, Semrush

Other Duties:

Please note this job description is not a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job and as such, they may change or vary, as required by your manager.

Our Values:

Trust: We strive to earn the trust of our employees, of our community and of our customers. Trust is the lifeblood of our organization and our foundation pillar. We are open to ideas, open to feedback, open to constantly improve.

One Team: We have one world we all live on. We are one team delivering exceptional service to our customers and working together to achieve the impossible. We believe that collectively as a team we can achieve so much more than individuals.

Integrity: We must do the right thing. We might not always get it right first time but we will always make it right. We are conscious about our impact on society.

Sustainability: We believe we have the power to create a positive impact on the world. That business can be a change maker for a more sustainable world to benefit people, communities and planet.

Change Makers: We as individuals can make a positive change using our skills and passion to deliver real improvements in the world around us.